As you may (or may not) know, I have been working professionally for many years with the IT organizational framework called ITIL (IT Infrastructure Library).
As mentioned before, my main focuses when helping my clients is:
- 100% responsibility
- Immediate relevance
As ITIL can be seen as almost the opposite of the above, Brendan Martin and myself have been working hard to reduce ITIL to something simple, that is immediately relevant for an IT department or vendor, and that embodies the concept of 100% responsibility. Through numerous successful projects, we have now summarized our approach in a simple and straightforward document.
From the abstract:
“The IT Infrastructure Library (ITIL) is a best practice framework for service management . ITIL is a trademark owned by the Cabinet Office (part of HM Government). The framework was originally intended to serve the delivery of Information Technology within a company, but can also be used outside of IT and for delivery of services between companies. It could be argued that ITIL focuses on the implementation of processes to facilitate service management.
This article provides a pragmatic view of ITIL – a simpler and more straightforward implementation of some of the core ITIL processes.”
I have sent out the following message to several ITIL-related LinkedIn groups totaling more than 80000 members:
“Those who have been wrestling with the ITIL books may appreciate the simplicity presented in this article: http://www.scribd.com/doc/91495325/ITIL“
I expect objections ranging from “It isn’t this simple” and “Organizations are too complex for this approach” to “You don’t implement ITIL, you implement Service Management” and possibly “You can’t give this away for free“. The ITIL professional communities tend to be rather elitist, self-protective of their revenue stream, closed-data-minded and complex.
But since I believe in simplicity and that information should be free, I decide to share this freely.