Cleaning your room, processes and ITIL

  • ITIL: A formalized way of delivering IT services
  • Processes: The structured actions taken between an input and an output
  • Cleaning your room: Tidying and removing dirt from your room before the guests arrive

If you never ever clean your room, wash the dishes or your clothes, water the plants or make dinner, the gap between your skills and your mother’s skills in these areas will keep widening. Your skills will be handicapped by your mother’s empathy and care.

If you establish processes in an organization that is supposed to take care of issues and problems for the employees, it wil handicap their abilities to handle this themselves.

In the ITIL framework, you are supposed to establish some 27 processes to cater for every part of IT service delivery in an organization. One such process is Problem Management. The purpose of this process is to handle the underlying cause of one or more issues so that it doesn’t happen again. When this is turned into a process where a subset of employees gets to be experts at detecting problems, conduct root causes analysis and solve the problems, the gap between the skills of these guys and the rest keeps widening. The process will handicap the employees problem solving skills.

Problem solving should be a skill exercized by every employee. It should be part of the company’s culture, their DNA. Everyone should jump at the opportunity to solve problems they encounter. It will hone their skills and keep them valuable as efficient problem solvers. Those who encounter a specific problem has more initial data about it and can usually solve it quicker… if they have excellent problem solving skills.

Don’t relegate important skills sets to only certain processes. Help everyone exercize and fine-tune their skills in fire-fighting, problem solving, change management, customer handling, documentation and strategic thinking.

Overleaf: Finally LaTeX editing online! & my revised CV

Brendan pointed me to Overleaf – an excellent tool to create high quality documents using LaTeX. It boasts automatic rendering of the output, collaborative editing and lots and lots of templates to start from. I’m crazy happy I found this. And I decided to remake my CV/résumé with one of the templates I found there. And here it is: Geir Isene’s CV.


Check out Overleaf. It’s a real treat.


And, if you have any suggestions for improving my CV, please leave a comment.

My computer setup

Here’s a HyperList of my current computer setup – for reference in case someone is looking for inspiration:

PC = Samsung NP900X4C

OS = Ubuntu Linux (16.04) (

Shell = zsh (

Terminal = urxvt (

Text editor = VIM (

Document production = LaTeX (

Programming Languages

Mail User Agent = mutt (

  • Mail filtering = mail_fetch (from GMail accounts)

SMTP client = msmtp (

Instant communication = Weechat (

HP-41 link = pc41 (

Newsreader (RSS) = Newsbeuter (

Window Manager = i3 (

Information display = Conky (

Browser = Qutebrowser (

Office suite = LibreOffice (

Presentation viewer = Impressive (