OnePageBook #11: Recruitment – Effective tips to hire the right person

After 8 years of heading a recruitment company I wrote the Interview Handbook. After another two years of daily interviews, I quit the company in order to cater for my inner nerd.

I then did 12 years in the IT business before Brendan and I started the comapny “Å” (A-Circle.no) in 2012.

Everything got simpler. And simpler. And simpler. To the point where I can now revisit my 10 years in the recruitment business and boil everything down to one page. So here it is, The OnePageBook, Recruitment:

“Do not hire a man who does your work for money, but him who does it for the love of it.” (Henry David Thoreau)

Cleaning your room, processes and ITIL

  • ITIL: A formalized way of delivering IT services
  • Processes: The structured actions taken between an input and an output
  • Cleaning your room: Tidying and removing dirt from your room before the guests arrive

If you never ever clean your room, wash the dishes or your clothes, water the plants or make dinner, the gap between your skills and your mother’s skills in these areas will keep widening. Your skills will be handicapped by your mother’s empathy and care.

If you establish processes in an organization that is supposed to take care of issues and problems for the employees, it wil handicap their abilities to handle this themselves.

In the ITIL framework, you are supposed to establish some 27 processes to cater for every part of IT service delivery in an organization. One such process is Problem Management. The purpose of this process is to handle the underlying cause of one or more issues so that it doesn’t happen again. When this is turned into a process where a subset of employees gets to be experts at detecting problems, conduct root causes analysis and solve the problems, the gap between the skills of these guys and the rest keeps widening. The process will handicap the employees problem solving skills.

Problem solving should be a skill exercized by every employee. It should be part of the company’s culture, their DNA. Everyone should jump at the opportunity to solve problems they encounter. It will hone their skills and keep them valuable as efficient problem solvers. Those who encounter a specific problem has more initial data about it and can usually solve it quicker… if they have excellent problem solving skills.

Don’t relegate important skills sets to only certain processes. Help everyone exercize and fine-tune their skills in fire-fighting, problem solving, change management, customer handling, documentation and strategic thinking.

OnePageBook #8: And…?

What are you going to do about it?

This OnePageBook™ is about you taking responsibility for your life – past, present and future.

I decided I can’t pay a person to rewind time, so I may as well get over it.” (Serena Williams)

We must embrace pain and burn it as fuel for our journey.” (Kenji Miyazawa)

Find joy in everything you choose to do. Every job, relationship, home… it’s your responsibility to love it, or change it.” (Chuck Palahniuk)

You’re never served more than you can handle” (Anette Iren Isene)

Podcasts: Mental training, failing and getting to know Geir

Got rolling with podcasts. Brendan and I have done a few and released two so far. One is about mental training, the other about the benefits of failing. You can listen to both here: https://www.a-circle.no/podcasts

What do I do to help Mankind’s Plan B? What programming language would I save for posterity? How often do I cook dinner? Vegan much? What’s my worst side? Today Brendan decided to do one where he fired a long list of (revealing) questions at me. No preparations. Just quick answers from the top of my head, or deeper inside. You can listen to it here:

Maximum performance: Own your actions

To perform at your best, you must own your actions. You must be fully responsible for what you do and accept the effects you create 100%. Any advice from others is only as good as you own them yourself. Any method, methodology, system of belief or guidance will only help you if you can fully own them. And to own an advice or method from another, you must prove its effectiveness by your own senses. Anything less will disparage your responsibility – your ability to perform will suffer to that degree because you will be less yourself.

Be careful when you accept an advice or adhere to a method. Take care to make it your own before you start to truly rely on them for your performance.