Processes, automation and human potential

I have been working with an article that captures the essence of my recent professional work, during the last year or so. Brendan and I have been consulting several organizations with the aim of helping them achieve better results – be it more revenue or profit, more efficient use of time, customer satisfaction, better cooperation or above all releasing individual initiative, responsibility and creativity.

I release the article here first to invite feedback from the wonderful and smart contributers on this blog. If you read the article and give some valuable input, you may be credited if you want.

The article is here: “Processes, automation and human potential

New Year present: WOIM 1.7 with real life examples

With some nudging from India (thanks Shantanu Kulkarni), I have gotten around to make WOIM more easily accessible for anyone. The manual now includes several real life examples on how to use WOIM for describing anything from business processes and todo-lists to food recipes and philosophical arguments. With this, anyone should be able to get going with WOIM. It starts out like this:

On the way in to the shopping mall, you take a quick glance at the list given to you by your mother/father/brother/wife:

5 liters of Milk
2 packages of Butter
2 liters of Orange juice
Bananas (5-8)

A simple list. But the next time you go to the shop, the list has grown to a paragraph:

If they have pepperoni and that special pizza sauce, buy that and also flour, yeast, cheese and ham. If not, then buy the Indian spicy chicken with 5 or more suitable vegetables. If the chicken is sol out, be creative and decide what we should have for dinner. Also buy apple juice, eggs, washing powder and paper towels.

You wonder if that paragraph can be written a bit more concise.

The WOIM document is available on Scrobd.com as well as the usual place.

For the geeks, the WOIM plugin for VIM is updated and now includes a full HTML conversion and several improvements.

WOIM

Describe anything – plain and simple with WOIM (new version: 1.6)

Another update to your favorite descriptive system.

From the ad: “WOIM is an Outliner, a TODO-list solution, a project management tool, a Business Process Management aid, a data modeler, a Use Case facilitator, a way to describe the human DNA or the history of the universe 😉 It can also encrypt your lists and be used as a very structured  password safe.

WOIM (Warnier/Orr/Isene/Möller) is a plain text way to describe whatever. Used together with the greatest text editor invented (VIM) and the WOIM plugin, you have an elegant solution on your PC.

The new version 1.6 includes the possibility of adding pre-formated or literal blocks of text inside a WOIM list. With this you can add blocks of programming code or other fancy text without having to worry about WOIM markup inside such a block.

As usual, the VIM plugin for WOIM lists follows suit, and is now available in version 1.6 as well. Go frolic.

On L. Ron Hubbard’s Administrative Technology

When I posted a link to my latest blog post (“Why do we struggle“) on a independent Scientology mailing list, one of the readers responded to this paragraph:

Never mind that there is not one single example where LRH admin tech has made it as good or better than comparable organizational methodologies. But in the minds of those who blindly accepted the data presented, LRH admin tech is still the greatest. Even as Hubbard himself so rightly points out that one should look for the real results, not the PR or the smooth talk or the words, scientologists continue to buy the PR hook, line and sinker.

… with this:

There are two areas where LRH admin tech worked. First The growth of the missions. Their job was to sell intangibles, and high priced intangibles at that. And they succeeded, and expanded. They in fact became more successful than the Orgs.

This got me thinking… And then I realized that this only validates the thesis that LRH Admin Tech does not work. In fact, the more you use it, the more an organization will fail. At the very top, we find perhaps the most failing of all Scientology organizations, the RTC (Religious Technology Center) headed by David Miscavige. RTC is the most adamant and insistent on the application of every aspect of LRH Admin Tech to the letter. To the dot. Below that, another failing organization, the Scientology Executive Strata. Just read the many descriptions from people who worked there for years and you will see how much of a failure those organizations are and have been.

As we move down the hierarchy, the autism regarding following LRH policies to the last comma and period slowly dwindles, but it isn’t until you get to some rogue mission that you find something resembling normal success rate compared to other areas of society.

And when you look at missions back in the 60’s and 70’s when there was less LRH Admin Tech in existence, then you find some good cowboy successes. Running as they wanted and in the face of pressure from the above. They succeeded despite the LRH Admin Tech and not because of it.

So my answer to my fellow mailing list member read like this:

Come to think of it, the missions growing in the early days are the perfect example of LRH Admin Tech being a failure. Because it supplies the gradient scale of: The more you use LRH Admin Tech, the more you will fail… All the way from the top (RTC) and the way out to the missions and even further out to the missions back when there was less Admin Tech in existence and even further out to organizations that have no knowledge of the Admin Tech at all. The gradient scale is there.

As a whole, LRH Admin Tech is a failure. At best it is simply out-dated. But in general I see it creating over-bureaucratic machines turning individual intelligence, responsibility and creativity into robotism. The early Scientology missions managed to retain their integrity and creativity. When the management finally stomped it out, the missions were suffocated.

The person on the mailing list also added this:

The other area where LRH admin tech worked was in Evaluation. At least it did sometime.

I have seen no real evidence where LRH evaluation tech as a whole body of knowledge has outwitted other comparable tech or common sense. I would like to hear about cases where it was used and the results were clearly and unquestionably above the norm.

All of this is not to say that there are no merits to LRH admin tech. There are pieces of that technology I have seen work and that I continue to use; Like:

  • how to evaluating people in a recruitment process (look for earlier proven results rather than personality)
  • “look, don’t listen” (a manager should look for real results rather than only listening to what someone says)
  • several issues on courage and purpose that does wonders in raising morale (as can be seen in the church as people go to great lengths to follow orders beyond their own good judgment – so use the issues with care)
  • LRH was perhaps the first to conceive the whole organizational board as a process. This is a stroke of genius although I do not agree with it being done that way.
  • policies on how to cut down internal “noise” and unproductivity in an organization
  • policies on how to evaluate results and statistics (use with care as it is presented somewhat simplistic)
  • policies on how to make production flow (parallels the concepts in Lean but should be used with caution in an organization where creativity is important)
  • the Admin Scale
  • … and more; I recommend reading the LRH books on administration if only for tips on how to handle certain situations, but not for wholesale usage

There is an organization called WISE (World Institute of Scientology Enterprises) who’s mission is to spread the use of LRH Admin Tech in enterprises and in governments and through that recruit scientologists for the church. Again – Use with caution.

The danger of losing yourself

With reference to my previous blog post, I have come to the conclusion that one of the most dangerous pitfalls is that of accepting data without you inspecting and verifying it for yourself.

Source: Unknown

In everyday life this poses only a small risk – like when you accept some gossip about a friend without verification. Or when you believe a sales pitch from a used cars salesman. Or when you accept a lie from your loved one. Most of the time the data presented is true, so only occasionally you are led to believe a lie. But even if it is true, you run the risk of adopting a fixed idea for yourself. Anything believed without personal inspection tend to solidify – because you yourself cannot back it up or really defend it.

Of course it is impossible to inspect or verify every bit of information that you encounter every day. So the hazards of the daily data stream is maneuvered by continuous and often unconscious risk management. Some are good at it and get a hunch when they are confronted by a lie. Others never smells the rat and accepts statements nilly-willy; The hyper-critical tend to swallow any criticism without inspection, while the gullible will swallow any nice and fluffy statement without a blink. Although the former will probably give you a more miserable life than the latter, there are better ways to deal with information.

The real danger comes when the data is big and life-sweeping – like with life principles, general information about people and society or all the way down to axioms of existence. With foundational data, the occasional hunch or gut feeling just doesn’t cut it – because that would amount to bad risk management. When putting a man on the moon, an engineers hunch that the rocket will fly simply won’t fly. For sweeping data, actual inspection and verification is essential – or you can end up not only with a life lie, but with a solid, fixed idea that you cannot back up.

What happens when people accepts sweeping data without personal inspection? They accumulate fixed ideas. The data is “above their head”. The data becomes bigger than themselves. It enters the realm of belief. And such show up in debates as knuckleheadedness, broken records, illogic or plain stupidity.

A person prone to accepting big life data without personal inspection will end up with less personal integrity, more belief, less facts, a more defensive attitude and less free in his or her thinking. And this is the case even if the data happens to be true. The person will become smaller – to the point where there is no one left to inspect anything – an information robot. Nobody home.

A symptom of someone going down this road is a closed, defensive mind not open to opposing views. Or outright attack of contrary opinions.

In my own experience this covers way to many scientologists and Scientology critics. Whether they accept Scientology data or anti-Scientology data without personal inspection – it still closes the mind and makes the person smaller.

This is by no means confined to Scientology, religion or science. This is relevant in any areas of life dealing in general or sweeping data about life and livingness. Such as politics.

The higher on the Scale of Cult Think, the more a group will coerce or enforce belief and discourage or suppress personal inspection of information.

It is a paradox of betrayal that the Church of Scientology demands agreement to the principles laid out by L. Ron Hubbard. It’s even ingrained in his own writings. Even though he very correctly pointed out that you should not accept any data without you yourself being able to see it as true, in other places he enforces compliance. Like the practice of Method 4 Word Clearing where a disagreement with the materials studied is not accepted as anything less than a misunderstood by the student. Or in the policy Keeping Scientology Working #1, where no disagreement with the technology or even the slightest improvement to it is accepted. And there are many other examples. The Church of Scientology follows these policies and viewpoints to the dot, enforcing intellectual compliance, hammering out of existence any opposing views.

And this is a paradox of betrayal because the very purpose of Scientology should be to make an individual more free, more himself and better at evaluating situations, life and information. Quite the opposite is in fact happening. The evidence for this are in the thousands of debates about Scientology on the Net. It becomes stigmatized and a study in illogical debate.

Information exchange breaks down in the face of fixed ideas. It becomes an exercise in defensive tactics and strategies. Intelligence is futile.

Another evidence of what happens in Scientology when people accept data without personal inspection is a far more serious one – an elephant in the room – the absence of amazing people.

Or, taking this even further; It’s not just that Scientology seems to fail in producing amazing people. It seems to produce people with lots of issues. In my experience, I have seen more people with a wide range of issues who have been in Scientology than those who have never been in. I have plenty of non-Scientology friends that lead a really good life, some even enlightened lives, while many scientologist friends have issues with themselves, their families, their personal economic situations. Many have problems even contemplating any views opposing their own fixed ideas about life – implanted by accepting Scientology data without proper verification. It boils down to…

Merits. The efficacy of any principle, datum, procedure, technology or body of knowledge must be judged by its merits. Does it deliver actual, provable value? Are the results up to snuff?

Scientology is a sorry scene when it comes to actual proven results. Hence another area is brought into play – Hubbard’s policies on Public Relations. Most any area can be polished up to shine, even in the absence of verifiable results. Today, Scientology does not deliver on its promises.

It is a wonder that so many scientologists are unable to apply Hubbard’s own data about looking at the statistical results when gauging the efficiency of any technology.

Much of the lack of results can obviously be attributed to the current dictator of the Church of Scientology. But to reduce L. Ron Hubbard to a man without any real influence on the current scene in Scientology is to do him grave disservice.

Before the audience think I have turned my back to Scientology and become “a critic”, I will add that it is not a matter of being “for” or “against” but rather to honestly evaluate the effects I can see. It comes down to the practice of looking. Continual Honest Looking.

I have written many times that I have personally had great gains in Scientology, and I believe there to be excellent gains in Scientology for most people. But to accept data at face value is a road to personal unintegrity. You must be able to verify and sift out what works for you in this vast ocean of Scientology data. You must be able to think with it, to back it up, to be fluid in your evaluations and open to opposing views. And this goes for any field dealing in data about life, the universe and everything. Practicing this, and there would be very little danger of losing yourself.

I believe the continual practice of honest looking to be the real way to enlightenment.

PS: I realize that this blog post may rattle some stable data or even piss off a couple of camps. If so, I consider that to be a step forward.

Cult think

A group where critical examination of information and thinking for yourself:

  1. is not encouraged
  2. is disregarded
  3. is discouraged
  4. is suppressed
  5. will get you in trouble
  6. is apparently encouraged but actually forbidden

I propose the above as a “Scale of Cult Think“.

There are plenty of groups where free and progressive thinking is the order of the day. But in many groups there is an atmosphere not really conducive to independent thought. A group tends to guard its own purpose and modus operandi. Some groups take this to detrimental levels and whips its members into line with spiritual, mental or even physical means.

There have been many historical examples of groups at level 4 or 5, but I believe a group at level 6 to be the most insidiously dangerous. Rather than listing various groups along this scale, I will encourage the readers of this blog to come up with examples of groups they know and their position on the above scale.

You can’t have your cake and eat it too

You can’t have a fixed procedure produce a fixed result in a world where randomness or free will exists.

The Heisenberg’s uncertainty principle shows that you cannot know both a particle’s momentum and position at a given time. You can only measure a high probability for either of these.

Gödel’s Incompleteness Theorems tells us that no system can be both complete and consistent. You must choose; A system that is complete and inconsistent, or a system that is consistent and incomplete.

And a corollary to Gödel’s comes from the field of Systems Theory and points out that a fixed procedure will create variable results and a fixed result requires a variable procedure. You must choose – a fact very few business process managers are conscious of. Trying to implement a fixed procedure to obtain a fixed result is folly. Most often you would want a certain result – and hence you must allow for individual creativity and a loosely defined procedure. This is the basis for Adaptive Case Management.

Thinking that you can program a business like a machine will most probably lead to some interesting situations.

Realizing that you can’t have your cake and eat it too may just free up some mental stress.