Tools

A tool is any aid to accomplish a task. From a hammer, drill, robot or car to a process, method, equation or your own mind. A plan, a preconceived idea or an expectation are also tools. As long as a toll remains under your control, you’re fine. But when the tools start running you, responsibility and control suffers. Let’s kick this off with the dictionary definition of “tool”:
tools

TOOL (Mirram Webster)

1 a : a handheld device that aids in accomplishing a task
b (1) : the cutting or shaping part in a machine or machine tool (2) : a machine for shaping metal : machine tool

2 a : something (as an instrument or apparatus) used in performing an operation or necessary in the practice of a vocation or profession [a scholar's books are his tools]
b : an element of a computer program (as a graphics application) that activates and controls a particular function [a drawing tool]
c : a means to an end [a book's cover can be a marketing tool]
d often vulgar : penis

3 : one that is used or manipulated by another

4 plural : natural ability [has all the tools to be a great pitcher]

Origin of TOOL: Middle English, from Old English "tōl"; akin to Old English "tawian" to prepare for use — more at "taw". First Known Use: before 12th century

Let’s focus on definitions 2a and 2c here.

I could go on and on explaining the usefulness or necessity of tools, the joy of my tools (HyperList, my HP calculators, my PC, my mind and my penis), or the troubles that ensue when your tools starts taking over. I could explain how troubles in life most often come about when your mind starts running the show, rather than you remaining in control (the essence of irrational behavior). I could point to the article “Processes, Automation and Human Potential“, and show that automation must remain under someone’s responsibility, lest it will bereft the user of will. Etc.

But for the sake of succinctness, I will leave you with a scale of “free will“:

  1. No Tools
  2. No tools needed
  3. Tools used freely
  4. Tools used compulsively
  5. Tools needed
  6. Automation
  7. Only tools

When you are in prison, you are at level 5 or 6 – the effect of tools (the prison system). When you are scared shitless of a spider on the floor, you are likewise at level 5 or 6 as your mind has taken over the control. When you use a calculator to figure out an answer, you are on level 2, 3, 4 or 5 depending on whether you could have gotten the answer without the calculator. When you use a slide show in a presentation… levels 2-5, unless you have no choice at all – as when your boss has ordered you to run those exact slides (then you would perhaps serve at level 6). When a process or method or ideology becomes more important than the result it aims to achieve, you operate at a level below 3.

In different areas of life and at different times, we are operating at different levels on this scale. Our need for tools depends on our inherent abilities, our confidence and our love of the tools we use.

Of course, tools are part of any game. To master a game, you must master the tools, and that implies being able to use the tools freely, if at all. When you are struggling in a game, you are struggling with the tools, you are unable to use them freely. And that includes your mind.

Personally, I am on a quest to nudge myself towards the top of the scale on most any area of life (except for my HP calculators). It seems to me that freedom is gained through regaining the ability to freely use the tools in a game, and by the subsequent shedding of the tools involved.

I get the ball, I pass the ball.

Perhaps the best midfielder in the world, Xavi, explains how he and Barcelona is so successful in the game of soccer: “I get the ball, I pass the ball. I get the ball, I pass the ball”.

I use his quote to make business people understand what 100% responsibility, simplicity and immediate relevance is all about. It is a simple enough statement, but it is only immediately relevant in business when you understand the meaning of the two operative words “get” and “pass”. Xavi didn’t say “I happen to get the ball, I get rid of the ball. The ball got to me, I kick it somewhere.”

Let’s take a look at the definitions of those words. From Mirriam Webster’s:

Get: To gain possession of, to seek out and obtain.

To “get” the ball means to seek out and obtain and gain possession of the ball. It is a causative action – the player takes 100% responsibility for the input – getting the ball under his control.

And for the sports definition of “pass”, we turn to Wiktionary:

Pass: The act of moving the ball or puck from one player to another.

To “pass” the ball is to take 100% responsibility for the output – that the ball passes from one’s own control to that of a teammate.

This is the essence of the article titled “Processes, automation and human potential“. It is a simple concept and very visible when it fails or succeeds in soccer. But oh so difficult to get people to understand and practice in the business world.

One doesn’t just sit around and wait for the input, one obtains the input needed to produce value in one’s job. One takes 100% responsibility for getting what one needs in order to deliver what is expected. And 100% responsibility means no blame, shame or regret – only that one gets the needed input.

And one doesn’t just pass off any package out of one’s area of responsibility. One ensures the customer really gets the value expected, or better. The customer is the recipient of the value one creates. whether internal or external to the company.

This is all about 100% responsibility. And it is simple – that’s why it works so well. And it is immediately relevant. Even in the family, among friends or in business.

Xavi really gets it, and he’s the best.

Trust

Holy crap! That can’t be possible! The car was heading for disaster at 170 km/h. The space between the two cars in front of us was surely not enough for this cab to squeeze through. Three lanes wide. Three cars driving at perhaps 80 km/h. And here we were coming up at more than twice their speed. I could be freaking out. Instead I reached for the safety belt. Slowly. I didn’t want to offend the taxi driver. I was part terrified, part determined to put on the safety belt unnoticed before I could brace for impact.

Woosh! Like a baby squeezed through a tiny opening at birth, with a few centimeters to spare at each side, and with the the driver whistling a funny tune while he turned around wondering if I said something to him. My lips had let out a tiny squeak, and he wondered if enjoyed the scenery. Scenery? What scenery. I was close to shitting my pants and he was looking at me and the mountains. Look at the fuckin’ road.

Now what?? Off the road? This time there was no space in between the car in front. So this bat shit taxi driver decides to pass on the outside of the road at 150. Gravel, sand and dust everywhere and again – woosh! We were back on the road. The only thing that indicated that this driver was not acting on his death wish was his relaxed and jolly whistling.

In between the death defying stunts I got around to ask him “How long have you been driving a cab?”. In Greek-English he revealed that he had been driving since 32 years and with only 1 or 2 weeks of vacation each year. And 7 days per week no less and some 14 hours each day. Sure to offend the guy, my lips formulated a rude question before I could swallow the words “Is this how you usually drive?”. “Sure” he answered unaffected in between the funny tunes.

I started calculating – 14 hours times 7 days equal 98 hours. Times 48 weeks or so becomes 4700, times 32 years is more than 150000 hours of driving like mad. And with less than two hours from Athens to Poros, my chance of dying on this trip is less than 1 over 75000. I am safe! The maths got to me and I immediately decided to relax and enjoy the ride like it would have been in an amusement park.

Then it dawned on me – this guy is displaying a degree of trust like I’ve never seen before. Not just in his own abilities as a driver but in all the other drivers on the road. From then on I was enjoying the scenery, the ride and the admiration of this cab drivers display of trust.

isene.com

My homepage, http://isene.com has a new home… here.

Look to the right side of this page. You will see a list of all the static pages that used to be my old homepage. The old stability issues should now be history – with WordPress.com as the platform, everything should be running smooth from now on.

The page isene.com serves as a hub for most everything I do in cyberspace.

I do love my old quirky hand-drawn design, and I may do something similar here, but for now at least the content is safe and sound. Hope you like it.

Old design on isene.com

5000 reads on Scribd

I swung by Scribd.com and found that my articles now have a total of more than 5000 reads. That would account for around half the number of total reads of those articles (the rest being read on isene.com and elsewhere). If you haven’t yet looked at the articles, now is the time to nudge you to swing by the same place 😉

Writing articles: Collaboration

Writing articles in collaboration with great people

Vega

Thursday and Friday I had the pleasure to visit Vega – a beautiful island off the coast of Helgeland in the northern part of Norway. The nature is stunning, but even above that – the food we got at Vega Havhotell was the best I’ve ever had.

Vega

Brendan and I was invited by the amazing Per Ulrik Arntsen to speak at the itSMF conferance. Brendan did some out-of-the-box stuff and ended up getting the whole audience sing along with an off-the-wall song, while I jumped around and covered the importance of communication.

Anna and Jon Aga

We stayed at a nice hotel run by a warm and energetic couple. Anna is funny and very service minded. Jon is very direct, funny and an excellent cook. He makes all the food from fresh local ingredients. The dinner we got was legendary, and the talk Jon gave before we got the food set a new standard for how to treat customers. I hope to record an interview with Jon one day so that many more people can get to experience his no-compromise attitude toward service.

All-in-all – it was a very memorable trip. I’ll be back there in the not unforeseeable future.

If you ever visit Norway, make an effort to drop by Vega. You’ll be blown away.

What culture does it foster?

ITIL is lacking in people-focus. PRINCE2 is lacking in creativity, LEAN is missing out on innovation, and Scientology management philosophy (LRH admin tech) is lacking in compassion.

Objection! ITIL talks about people, and that people are a core asset to any organization. PRINCE2 certainly inspires creative projects to be more successful. LEAN is stressing innovation through continual improvement. And L. Ron Hubbard covers the concept of affinity and also compassion in several places like the policy on “the model hat of an executive”.

All true. But a grape in an apple pie does not make it grape pie. And a mention of love does not make Anders Behring Breivik a loving person.

Because it is not what a subject happens to cover. It is what it predominantly covers. One has to look at the whole picture and see what the major portions are dealing with. The major parts of a subject marginalizes the parts that happens to be included. The intentions behind a subject is made evident by the major focuses of that subject. And that is the culture it fosters.

Scientology management philosophy fosters robotic and militant obedience to policy. LEAN fosters blinders and a squeezed organization, PRINCE2 fosters bureaucracy and ITIL fosters red tape through process compliance. None of them makes for an inspiring, creative and people-focused organization. Because even though these concepts are mentioned, they are dwarfed by the major parts that focus on hard and cold values of yestercentury.

It seems that most organizational frameworks are created as a substitute for more directly handling the problems of responsibility and communication between people.

This is not say that all such frameworks are useless. They may very well contain useful tools. But organizational frameworks will always be inferior to human attention, a warm heart and a hug.

In the spirit of strict policy:

In the spirit of strict policy

An epiphany of sorts on help

I have had an interesting discovery about myself recently; Despite the fact that I have received countless hours of help in the form of Scientology counseling since 1984, I have grown increasingly hesitant to receive help from others proportional to how much I have been helping other people in my life.

The more help I give and the more I listen to others with issues at hand and the more I give advice, the less easy it becomes to accept others helping me. It’s like my mission in life has become so focused on helping others that it feels awkward to have that flow reversed.

The support I offer is mostly very practical and very direct – both in business and for interesting individuals. It ranges from coaching individuals to success, coaching teams to perform at their best and organizations to break important barriers. I am very lucky to be able to do this together with Brendan in our new company. But as my focus on helping others sharpens, my acceptance for others helping me seems to dull. This is something I have to work on – to be as open to others supporting me as I am eager to support others.

I don’t have any specific reason for sharing this, and I’m not particularly trying to rally any discussion. But it does feel nice to be able to let others in on my inner thoughts.

Reflections and vacation

Today is July 22nd. It’s been one year since the terrorist attacks in Norway, and in commemoration of those tragic events last year, this day has served our nation well. I am proud of my country. Proud that we answered hatred and intolerance with love and compassion. I am proud of our government, our Prime Minister and our Royal Family. They have been excellent leaders – both in the aftermath of the event, in the past year and in the many ceremonies and events throughout today. They answer the attack on our democracy with more democracy, more openness, more compassion. I am proud to be Norwegian. I love my country and the people who live here.

I went downtown to attend the charity concert outside the City Hall. Many great artists made this an evening to remember. Great and worthy music – from Bjørn Eidsvåg and Vinni to Karpe Diem, Lillebjørn Nilsen and Laleh.



And while speculations went on whether or not he would appear, Bruce Springsteen entered the stage and did a wonderful take on “We shall overcome”. Big as he is, he didn’t overshadow the essence of the concert. With poets reading and with clips of people giving their views and encouragements, it was an event I will remember as long as I live.

A couple of days ago I had the purpose of writing a special thought provoking blog post that should spark some interesting discussions. But I decided to let that blog post wait till after my vacation. I am off without a PC, but will occasionally check in to see that all is well among the contributors here. The blog post I had in mind will be published on August 6th if life doesn’t take a strange turn. I will be having pure fun with my family, sailing and playing with my kids. We will be having a blast.

While I’m at it, let me extend my thanks to all my readers and the contributors on this blog. The past couple of weeks have seen some business on this blog with interesting discussions and exchange of views. I love you all, and I value your viewpoints – the ones I agree with and the ones I disagree with alike. I learn a lot from all of you. I cherish the fact that you help mold my views and I hope I contribute some value in return.

I’m not leaving until Tuesday morning, so I will still be around for another day to answer questions or to participate in the many ongoing discussions. But after Tuesday, don’t count on me to reply to any communication until I’m back.

So, for now; αντίο.